Using the Formula for staffing
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Finding the Right Number of Staff |
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| Usage for | Findings | Calculated Results |
| Erlang B | (Involves Loss): Busy signal occurred or message asking for retry | - |
| Erlang C | delay problem): Queue problem due to insufficient resources | staffing results shown might be higher (5%) due to round up |
| Staffing Aspects
(min is 4hrs as peak is usually < 4 hrs) 1. Labour |
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